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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

We offer shipping and delivery services to all areas across the UAE.

Delivery takes 24 hours from the time of order placement.

Shipping is free of charge.

Yes, we provide expedited shipping upon request.

Payment

All payment methods are available, including installment plans via Tabby and Tamara.

Yes, it is possible.

No, there are no additional fees.

Yes, refunds are possible.

General

We offer a wide range of skincare and body care products, including scrubs, natural soaps, body shampoos, deodorants, fragrance creams, and therapeutic massage oils.

Yes, all our products are made from natural ingredients and are free from harmful chemicals. We adhere to strict testing to ensure the safety and effectiveness of our products.

We have products tailored for all skin types, whether dry, oily, combination, or sensitive. You can contact us for recommendations on the best products for your skin.

Our products are available on our website, and you can also request home delivery.

Yes, we have seasonal offers and discounts. You can follow them on our website or social media accounts.

Yes, we have a special range designed for pregnant women and children, made with gentle and completely safe ingredients.

Lumina's Product Selection: A Commitment to Organic Oils

  1. Natural Oils: The organic oils used in Lumina's products are sourced from natural origins, ensuring they are free from harmful chemicals.
  2. Health Benefits: Organic oils are rich in nutrients and therapeutic properties that help improve skin health and hydration.
  3. Skin Nourishment: These oils deeply nourish the skin, leaving it looking healthy and radiant.
  4. Compatibility with All Skin Types: Organic oils are gentle on the skin, making them suitable for all skin types, including sensitive skin.

In summary, the use of organic oils in Lumina's products enhances their quality and effectiveness in skincare.